Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Episodes
446 episodes
How Restaurants Can Succeed Online with Bruce Irving
Founder of smartpizzamarketing.com talks with Ovation CEO Zack Oates about 5 essential tips in putting your restaurant on the map.
How To Implement SEO with Chris Morin
Chris Morin is the founder and CEO of Moonraker.ai, an agency that helps businesses maximize their Search Engine Optimization efforts. Chris has experience helping large and small businesses, and shared 4 knowledge-packed tips with Zack Oates, ...
How To Engage Your Customers with Nate Mills
Nate Mills from Atmophere and Chive TV shares about what restaurants can do to keep their customers engaged longer, especially when it's not Football Sunday.
How To Use Text Marketing with Derek Morgan
VP of Customer Success Derek Morgan and CEO of Ovation Zack Oates discuss why text marketing is so effective in today's restaurant industry, and how owners can implement it successfully.
How To Innovate Post-COVID-19 with Bo Bryant
4 pointers from restaurant expert, author, and technologist Bo Bryant on how restaurants can succeed in the post-COVID-19 economy.
How To Maintain Revenue During COVID-19 with Jake Lyman
VP of Sales at Hownd offers 3 insights on how restaurants can manage during these hard times, and how Hownd specifically can help.
How To Prepare Your Restaurant for Post COVID-19 with Ladd Biro
Founder and Principal of Champion Management offers 6 pointers on how to be a restaurant champ Post-COVID-19.
How To Re-Open Post COVID-19 with Josh Goodman
Founder/CEO of PourMyBeer shares 4 tips straight from the tap about how restaurants can prepare for their re-grand openings.
How To Thrive Post COVID-19 with Scott Porter
Founder/CEO of San Diablo Artisan Churros Scott Porter shares 5 tips with Ovation CEO Zack Oates on how restaurants can succeed as they begin to open up again.
How Restaurants Can Adjust Post COVID-19 with Werner Lomker
Domino's Franchisee and World's Fastest Pizza Maker shares 4 tips and other insights on what the new restaurant business will look like and how to flourish in the new environment.
How Restaurants Can Pivot Post COVID-19 with Rory Balkin
Founder of Donut Digest, Rory Balkin, shares 6 tips on how restaurants can take advantage of post COVID-19 changes.
How to Hire Post COVID-19 with Derek Williamson
Founder and CEO of HigherMe shares 5 tips on hiring the best talent once we all come out of quarantine.
How Restaurants Can Survive COVID-19 with Seth Weinert
CEO Zack Oates and VP of Sales Seth Weinert discuss how restaurants and retailers can keep their doors open during the Coronavirus/COVID-19 pandemic.
How Restaurants Can Adapt During COVID-19 with Fred Langley
Ovation CEO, Zack Oates and Restaurant Systems Pro Ceo Fred Langley talk about what restaurants can do to succeed during these hard times. Reach out to Fred at: fred@restaurantsystemspro.net
How Restaurants Can Stay Afloat During COVID-19 with Chris + Chris Horton
What can restaurant owners do to lessen the damage dealt by the COVID-19 virus? And what can they do to prepare for future crises? Zack Oates, CEO of Ovation, finds the answers to these questions on this episode, where he talks with Chris Jr, o...
Bruce Irving on Succeeding in the New COVID-19 Restaurant Business
Zack Oates, Ovation CEO, and Restaurant Marketing Strategist, Bruce Irving, discuss the top strategies for restaurants to adapt to the new restaurant business created by COVID-19. From utilizing social media to managing finances, listen to find...
Joey Ngoy on Communicating with your Customers during COVID-19
Ovation CEO, Zack Oates and Joey Ngoy, restaurant owners and CEO of TFN Media, disucss the importance and best practices for restaurant owners to communicate with their customers during COVID-19. Link to Google map of open restaurants f...
Ethan Cisneros on Building Value despite COVID-19 and Stores Closing
Ovation CEO, Zack Oates talks with Ethan Cisneros, founder of Thirst Drinks about how restaurants can still build value for their customers and keep business rolling in even with store closures due to COVID-19/Coronavirus.
Rev Ciancio on Lessons from COVID-19 for Restaurant Owners
Ovation CEO, Zack Oates, and Rev Ciancio, Founder of Yeah! Management, an independent marketing consultant agency, discuss how COVID-19 will ultimately change the restaurant business as we know it today. Listen to learn how you can come back fr...
Joe DeSimone on Resolving Recruitment Frustrations
Joe DeSimone is currently the Recruiting & Business Development Manager at Source One Hospitality out of Chicago. Cutting his teeth in hospitality over twenty years ago, Joe made the transition to the recruiting world to assist in growing t...
Reviews, Loyalty, and Text Marketing to Grow Restaurant and Retail Business
Want to grow your business? Want more customers coming back through your doors? CEO Zack Oates and VP of Sales/Co-Founder Seth Weinert of Ovation discuss the importance of leveraging reviews, customer loyalty, and text marketing to grow busines...