Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
An ad free resource for restaurateurs! Over 100 episodes and a new episode every Monday. Listen in to learn from industry leaders how to grow your restaurant, improve your guest experience, turn your customers from strangers to friends, and to leverage data and marketing tools to increase your revenue.
Podcasting since 2020 • 397 episodes
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Latest Episodes
From Brand DNA to Guest Love with Melissa Richards-Person of Third Arm Consulting
Zack sits down with Melissa Richards-Person of Third Arm Consulting to unpack brand DNA and why it is the root of lasting guest experience. From Papa John’s transformation to creating signature moments guests remember, Melissa shares how clear ...
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21:48
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Bringing Brazilian Flavor to NYC with Pedro Uchôa of TAP
Zack sits down with Pedro Uchôa, founder and CEO of TAP, the Brazilian fast casual bringing bold flavor and genuine hospitality to New York and Miami. They discuss TAP’s Perfect Pitch win, the importance of culture-driven leadership, and how sm...
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16:09
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Detect, Then Train: Rachael Nemeth of Opus Training on AI Interventions that Stick
Zack Oates sits down with Rachael Nemeth, CEO of Opus Training, to talk about turning frontline training into real-time performance. Rachael explains why most brands don’t have a completion problem — they have an adoption problem — and how Opus...
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18:11
From Fast Food to Full-Service Success with Jay Bandy at Goliath Consulting Group
Restaurant value is not a price point. It is the experience. In this episode, Zack sits down with Jay Bandy, President at Goliath Consulting Group, to unpack what guests really buy and how teams can deliver it consistently. With nearly four dec...
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19:05
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The Eye In The Sky That Isn't Creepy with Savi's Brock Weeks
Zack Oates welcomes Brock Weeks, CEO of Savi, to talk about using AI to measure and improve in-store guest experiences. Brock explains how Savi transforms existing security footage into actionable insights that help operators understand consist...
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16:49
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