Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
The Science of Loyalty with Olga Lopategui
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Olga Lopategui is a restaurant marketing expert with experience as a Marketing Manager at Pizza Hut International and as the Director of Marketing for TGI Fridays. She also holds degrees from Harvard Business School and Georgetown University Law. Olga now works as a restaurant consultant, helping restaurants make data-driven decisions to improve loyalty and online ordering.
On this episode, Olga and host Zack Oates discuss:
- The biggest mistakes restaurants make with loyalty programs
- The most important loyalty metrics
- Making online ordering frictionless
- Testing email subject lines
- Whether Harvard or Georgetown is harder
- More
Thanks, Olga!