Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
The Beautiful Pairing of Tech and Hospitality with Josh Kopel
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Josh Kopel is the President of the L.A. chapter of the California Restaurant Association, he's a Michelin-rated restaurateur with over 20 years of experience in the industry, and is the CEO of FLO Hospitality Solutions.
On this episode, Josh and host Zack Oates, discuss:
- Josh's unique story of blending southern and west-coast culture
- Most restaurateurs don't know what business they're in
- How operational efficiency can increase top-line sales by 15% in two weeks
- Transactional and experiential tasks
- How technology improves hospitality
- More
Thanks, Josh!