Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
The Wow Factor with Mehdi Zarhloul
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Mehdi Zarhloul is the CEO of Crazy Pita Restaurant Group LLC, and the founder of Crazy Pita, a fresh Mediterranean restaurant with three locations based in Nevada. Mehdi has turned Crazy Pita into a hit through his focus on quality food, and excellent service. Not to mention he's one of the nicest guys in the business!
On this episode, Medhi and host, Zack Oates, discuss:
- The 4 determinants of customer loyalty
- Connecting with your community
- How to insert the WOW factor into your guest experience
- More
Thanks, Mehdi!