Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Lessons From The Legendary Robert Earl
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We were in the presence of royalty on this episode as we were joined by one of the Earl's of Sandwich himself, Robert Earl! Robert has set the bar for restaurateurs, as the man behind Planet Hollywood, MrBeast Burger and other Virtual Dining Concepts, and growing Hard Rock Cafe.
On this episode, Robert and host Zack Oates discuss:
- Robert's advice to restaurants now and in the next few years
- Virtual brands - why Robert recommends them and why they're not going anywhere
- The most important aspect of the guest experience
- A check list of things successful restaurants are doing right now
- More
Thanks Robert!