Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
The Omni-channel Restaurant with Warwick McLaren
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Warwick McLaren is the VP of Omnichannel Marketing at Global Franchise Group, which includes brands such as Round Table Pizza, Marble Slab Creamery, and Pretzelmaker. He oversees the development and execution of digital strategies across GFG's portfolio, and has learned a lot about digital customer engagement over throughout the pandemic. Lucky for us, he shared a few of his main takeaways from the last year about digital restaurants:
- Frictionless digital customer experience
- Online ordering is still up despite restrictions loosening
- Meeting your customers where they are
- Getting comfortably uncomfortable
Thanks Warwick!