Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Kelly MacPherson Interviewed 10 Leading Restaurant Execs - Here's What She Found
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This episode of Give an Ovation features the final interview as part of Table for 10, an e-book focused on technology transformation and collaboration. Kelly MacPherson, former CIO at Burger King, Popeye's, and a current Advisory Council Member at USHG Acquisition Corp, oversaw the creation of the e-book and interviewed 10 different innovators in the restaurant space. She and Zack discuss her main takeaways, which include:
- Collaboration
- Data
- Specialization
- Flexibility
*This conversation took place in late 2020.