Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Communication and Crisis Management With Tim McIntyre
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Tim McIntyre is the former EVP of Domino's and current Founder of T/M Communications LLC. McIntyre has 35 years of experience under his belt in communications and public relations. His expertise in communications enables him to advise on optimizing internal and strengthen external communications.
On this episode, you'll learn from Tim about:
- How to humanize a brand
- Establishing positive culture across franchise locations
- Benefits of employees who love the company/work environment
- More!
Thanks, Tim!