Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Technology Stack Expertise with Tamy Duplantis
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After 27 years of delivering restaurant tech transformations for iconic brands including Friday's, Applebee's, Potbelly, CrunchTime, US Foods, Main Event, and Le Duff America, Tamy Duplantis is now the Founder and CIO of Return on Information. Return on Information helps to define and implement integrated technology stacks catered to your brand that enables you to excel in competitive digital environments.
On this episode, you'll learn from Tamy about:
- Importance of adaptation and change in tech
- Building your technology stack - layer by layer
- Role of POS in franchising
- More!
Thanks, Tamy!