Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

Given an Inch Yet Making a Mile With Ed Baklor

• Episode 232

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0:00 | 23:55

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Ed Baklor is a former Disney/WestJet/JetBlue Executive with a solid business foundation focused on Operational Excellence and Guest Experience. Ed is skilled at curating an excellent guest experience from very little. Learn from his experience as a service expert in taking whatever is given you and crafting  an experience that will leave your guests wanting more.

On this episode, you'll learn from Ed about:

  • Low cost exceptional guest experience
  • Optimizing margins
  • A culture of caring
  • More!

Thanks, Ed!