Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Winning in the Digital Space with Sterling Douglass
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Sterling Douglass is the Co-Founder & CEO of Chowly, a leading restaurant technology company helping restaurants optimize off-premise sales and operations.
Sterling began his career in data analytics as an actuary before founding Chowly.
His entrepreneurial spirit drove him to make it simpler for small and mid-sized restaurants to leverage best-in-class technologies. Sterling currently serves on the President’s Club of FSTEC, Advisory Council of RTN, Venture Partner at Emerging Venture Capital, and is an active angel investor in early-stage restaurant technology startups. He’s also co-hosted and frequently appears on the Hospitality Hangout, Tech Chef, and Kitchen Obsessed podcasts. And was recently named one of QSR Magazine's “21 Digital Disruptors Shaping Restaurants in 2022.”
On this episode, you'll learn from Sterling about:
- Building a digital connection
- Off prem POS integration
- Fixing up online ordering
- More!
Thanks, Sterling!