Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Taking Digitalization Seriously With Meredith Sandland & Carl Orsbourn
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On this week's edition of Give An Ovation, Carl Orsbourn and Meredith Sandland join us for another forward thinking and innovative episode. With the publication of their second book in the Delivering The Digital Restaurant series, The Path to Digital Maturity, Carl and Meredith impress the importance of taking your tech seriously. From interface to optimization, their expertise within the digital space is far reaching!
On this episode, you'll learn from Carl and Meredith about:
- Is third party for you?
- Tech resolving off-prem issues
- Internal processes that aid digital channels
- More!
Thanks, Carl and Meredith!