Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
The Restaurant Industry Uncut With Mike Bausch
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Mike Bausch is Owner at Andolini's Worldwide Restaurant Group, a Guinness World record holder, and Author of Unsliced. Mike Bausch strives to keep giving back within the restaurant industry and has accomplished just that through his experience as a restauranteur, thought leadership, and more! Tune in to this week's episode to discover how to apply his experience as a restauranteur and eye for growth.
On this episode, you'll learn from Mike about:
- The worst response you may receive from a guest/why
- Knowing your ideal customer
- Managing SEO and the initial search
- More!
Thanks, Mike!