Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
A Culture of Dissatisfaction With Blaine Hurst
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Blaine Hurst, former CEO of Panera Bread, has an extensive 40 year long career working with the likes of Boston Market and Papa John's. Now as an advisor, Blaine believes that a strategic mindset is developed rather than inherent. Blaine helps restaurateurs to develop the ability to see what needs improvement and how to execute such improvement.
On this episode, you'll learn from Blaine about:
- A culture of dissatisfaction
- Preparing for external factors (recession, pandemic, etc.)
- Getting direct feedback with consumers at scale
- More!