Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Feeding Your Growth Mindset With Yazan El-Shalabi and Yasser Ali
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Yazan El-Shalabi and Yasser Ali are the Founders of Shelby's, home to legendary shawarma, poutines, falafels, and more! Their journey began as two young college students and now they run a multi franchise brand. Tune in to hear Yazan and Yasser's rise to the top and how they've mastered growth pertaining to social media advertising, franchises, and more!
On this episode you'll learn from Yazan and Yasser about:
- Organic advertising
- Bring customers in via social media
- Utilizing customer data to improve the guest experience
- More!
Thanks, Yazan and Yasser!