Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Understanding The Review Cycle With Matt Vance
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Matt Vance is the Co-Founder and CEO of Mobrium, a platform aimed to streamline your employer reputation on sites like Glassdoor, Indeed, Comparably and InHerSight. Furthermore, Matt Vance is the author of The Review Cycle, a book which outlines a disruptive new consumer behavior model. Tune it to hear Matt's expertise on generating and managing more reviews.
On this episode, you'll learn from Matt about:
- Product, price, place, promotion, and post service
- Psychology of consumer behavior
- Developing your employer reputation
- More!
Thanks, Matt!