Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Mending Marketing Mishaps With Matt Plapp
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Matt Plapp is the Founder and CEO of America’s Best Restaurant and Restaurant Marketing That Works. Matt began his digital marketing journey back in 2008 helping restaurant owners increase their profits by attracting the attention of their customers every week. Matt brings his passion for helping people build successful businesses to this week's episode of Give An Ovation.
On this episode, Matt and host, Zack discuss:
- Marketing mishaps
- Customer data
- Automation
- In-person connection
- More!
Thanks, Matt!