Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Empowering Brands While Involving Third Party With Alex Blum
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Alex Blum is the Founder and CEO of Relay Delivery. Relay Delivery enables brands to expand their reach while increasing their margins. Alex Blum noticed a major gap in operations for restaurants who relied on their own in-house couriers to make deliveries. Relay offers restaurant owners an easy way to optimize their delivery operations all while regaining control over their businesses output and financial health.
On this episode, Alex and host, Zack Oates discuss:
- Understanding the current landscape of delivery
- Handling multiple third party services (Uber, Doordash, etc.)
- The foreseeable future of delivery and third party companies
- More!
Thanks, Alex!