Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Brewing a Culture of Connection With Leigh Gower
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Leigh Gower is the Chief Technology Officer at Dutch Bros Coffee. Not only recognized for their variety of drinks, Dutch Bros is known for their exceptional hospitality and ability to connect with drive thru guests. As CTO, Leigh Gowers talks about her experience continuing to connect franchises and individuals all while adding tech to the mix!
In this episode, Leigh and host, Zack discuss:
- Cultivating connection
- Creating satisfaction for both employee and guest
- Technological advances and app development
- More
Thanks, Leigh!