Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Giving Guests a Voice with Abe Ruiz
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Abe Ruiz is a restaurant veteran with over 30 years in the industry! He's got a lot going on these days, as the owner of the Spanish Madrid Taverna, the VP of Strategic Growth and Innovation for Green Turtle, and several other ventures.
On this episode, Abe and Zack discuss:
- How to to hire and retain employees
- How the need for a distinct dining experience has grown
- Using brand touch points off-premise
- The importance of asking customers about their experience
- More
Thanks, Abe!