Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
At the Forefront of Restaurant Marketing with Casey Hilder
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Casey Hilder is the Director of Marketing at Starbird Chicken, one of strongest and fastest-growing restaurant brands in the country. We were excited to have him on this edition of Give an Ovation!
On this episode, Casey and Zack discuss:
- The importance of adapting
- Gaining inspiration from others
- TikTok for restaurants
- Loyalty: amount vs frequency?
- More
Thanks, Casey!