Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Unity, Drive, and Diversity With Lauren Fernandez
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Lauren Fernandez understands what it means to hustle. Whether it's paving the way as a first generation Cuban American, starting her own business, or helping restaurant brands grow from 1 to 2 units, to 10, and then to 20 and beyond. Lauren is the Founder and CEO of Full Course. Full Course partners with restaurants to optimize existing operations, develop sustainable growth strategies, and bring the right investor partners to the table. What drives her to invest and grow? The people.
On this episode, Lauren and Zack discuss:
-Representing diversity
-Fair and ethical capital
-Bringing staff together
-Putting the emphasis on the people
-More
Thanks, Lauren!