Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Investing in Restaurant Leadership with Kathleen Wood
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Kathleen Wood! She has 30 years of restaurant leadership experience, she was the Co-founder and President of the Leadership Institute at Elliot Group, President and COO of Rasing Cane's Chicken Fingers, Founder of Suzy's Swirl, and for 14 years has served as Founder and CEO of Kathleen Wood Partners. And she is the author of Founderology - wow!
On this episode, Kathleen and Zack discuss:
- Her book, Founderology
- How Kathleen Wood Partners helps restaurant execs
- The role of a GM
- Using tech to help employees
- Phy-gital hospitality
- More
Thanks, Kathleen!