Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Building Safer and Stronger Teams with Jason Berkowitz
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Jason Berkowitz is the Founder of ARROW UP, a highly-designed training tool for reducing liability, insurance premiums, and building a stronger culture in restaurants. He has extensive restaurant experience, having been involved in over 40 restaurant openings and was most recently the COO of Tocaya Organica.
On this episode, Jason and Zack discuss:
- How to retain staff for free
- How to establish systems for staff success
- The number one human desire
- More
Thanks, Jason!