Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Creating A Memorable Restaurant with Clay Dover
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Clay Dover is a true restaurant marketing vet with over 30 years in the industry (even though he barely looks 30 years old)! Clay is the CEO and President of Velvet Taco, a concept known for its gourmet tacos and strong brand. He has former experience as a Marketing Manager for Chili's, the VP of Marketing for Apex Restaurant Group, the CMO of Raising Cane's, and more.
Tune in to this episode to learn:
- What goes into making a memorable guest experience
- The importance of tuning into customers and staff
- Contingency plans
- Much more
Thanks, Clay!