Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
The 3 Simple Steps of Restaurant Marketing with Jodie Conrad
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*Editor's note: Jodie was the Chief Marketing Officer of Fazoli's at the time of this podcast recording. She has since become the CMO of Donatos Pizza.
Jodie Conrad is a restaurant marketing veteran with over 30 years in the industry and experience in marketing at Wendy's, Coca-Cola, Fazoli's, and more. She's now the Chief Marketing Officer at Donatos Pizza, a nearly 200-location brand. Jodie is a long-time friend of Ovation and dropped some knowledge bombs on this episode!
On this episode, Jodie and host Zack Oates discuss:
- The mistake of not understanding what's important to your customer
- 3 simple steps of marketing
- Getting the basics right
- Family meal options
- More
Thanks Jodie!