Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
The Modern Way of Training Staff with Sam Caucci
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Sam Caucci is the CEO and founder of 1Huddle, a training platform that aims to improve staff performance and better prepare employees for the workforce. 1Huddle has changed the training game by engaging employees with quick paced games that are customizable to the company's brand and can be played in under five minutes.
If you're feeling déjà vu, this is our 2nd episode with Sam - 1 wasn't enough!
On this episode, Sam and host Zack Oates discuss:
- Why restaurant training is broken and how to fix it
- The importance of training managers
- How to make training fun for staff
- More
Thanks, Sam!