Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Cooking Up Consumer Insights With Massimo Noja De Marco
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As CEO and founder of Piestro, a fully automated pizzeria, Massimo Noja De Marco is no stranger to thinking creatively and bringing positive guest oriented service culture. With over 20 years experience in the hospitality industry, Massimo is commandeering innovation within the restaurant industry.
On this episode, Massimo and Host Zack Oates discuss:
- Ghost kitchens
- Quality over quantity
- Understanding the consumer
- More
Thanks Massimo!