Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
The Key to Customer Engagement with Niko Papademetriou
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Niko Papademetriou is the Senior Vice President of Sales and Business Development at Qu Beyond POS. Qu's goal is to go beyond the limited legacy systems with modern tech solutions that will improve your profits and confidently lead you into the new digital era. Given his experience in the financial sector and his entrepreneurial mindset, Niko has fueled restaurant growth by infusing speed, agility, and innovation into restaurant operations. Tune in to Niko and Zack's witty banter and engaging content!
On this episode, Niko and host Zack Oates discuss:
- Customer engagement
- The importance of being nimble
- Creating value and building relationships
- Dependability and consistency
- More
Thanks, Niko!