Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
The Digital Experience With Andy Rebhun
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Andy Rebhun is an accomplished Global Marketing Executive, who delivers first-to-market products and profitable growth for billion-dollar brands across Fortune 50 companies. Andy Rebhun currently works his magic as the senior vice president of marketing and digital office of El Pollo Loco. Rebhun has a sharp eye for digital transformation and customer service; tune in to learn how he uses this expertise to take El Pollo Loco to the next level!
On this episode, Andy and host Zack Oates discuss:
- Digital marketing strategies
- What a seamless customer experience looks like
- The benefits of a third party (UberEATS, Postmates, etc.)
- Drone delivery
- More
Thanks, Andy!