Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Leveling Up Your Workforce With Sam Caucci
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Sam Caucci is the CEO and founder of 1Huddle, a training platform that aims to improve staff performance and better prepare employees for the workforce. Sam Caucci's innovation engages employees with quick paced games that are customizable to the company's brand and can be played in under five minutes.
On this episode, Sam and Host Zack Oates discuss:
- The importance of catering employee training to be company specific
- Diversified training
- Automation
- Encouraging your team to subscribe to core beliefs and standards
- Understanding the behavior of the workforce
- More
Thanks Sam!