Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Making Customers Stick with Jamie Greer
Jamie Greer is the Vice President of Operations at the fabulously successful Sticky's Finger Joint based in New York City. With previous experience at Legends Hospitality and Magnolia Bakery, Jamie Greer brings over a decade of experience and insights from one of the most loved brands in NYC to this edition of Give an Ovation.
On this episode, Jamie and host Zack Oates discuss:
- Aspects of Sticky's success such as their guest experience, operations, and menu
- How Sticky's has kept a simple menu while maintaining variety
- Why Sticky's switched from long-form surveys to Ovation
- The importance of listening to customers
- More
Thanks Jamie!