Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
An ad free resource for restaurateurs! Over 100 episodes and a new episode every Monday. Listen in to learn from industry leaders how to grow your restaurant, improve your guest experience, turn your customers from strangers to friends, and to leverage data and marketing tools to increase your revenue.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
How To Communicate Like The President (of the TRA) with Emily Williams Knight
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Ovation
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Episode 115
You've heard of her, now hear from her! Emily Williams Knight, Ed.D., is the President & CEO of the Texas Restaurant Association. With more than 50,000 restaurants employing 1.3M Texans and posting sales of 70B in 2019, in her first year, Knight is at the forefront of leading one of the most important industries through the COVID 19 pandemic.
On this episode, Emily and host Zack Oates discuss:
- How Emily has successfully led restaurants in Texas and across the nation through the pandemic, and how restaurants can use the same communication skills with their guests
- Mistakes restaurants are making right now
- Successful things restaurants are doing right now
- More
Thanks, Emily!