Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
How To Communicate Like The President (of the TRA) with Emily Williams Knight
You've heard of her, now hear from her! Emily Williams Knight, Ed.D., is the President & CEO of the Texas Restaurant Association. With more than 50,000 restaurants employing 1.3M Texans and posting sales of 70B in 2019, in her first year, Knight is at the forefront of leading one of the most important industries through the COVID 19 pandemic.
On this episode, Emily and host Zack Oates discuss:
- How Emily has successfully led restaurants in Texas and across the nation through the pandemic, and how restaurants can use the same communication skills with their guests
- Mistakes restaurants are making right now
- Successful things restaurants are doing right now
- More
Thanks, Emily!