Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Make It Craveable, Memorable, and Instagram-able with James Walker of Nathan's Famous
The Famous James Walker, CFE, is the Senior Vice President of Restaurants at Nathan's Famous Inc. - yes, that Nathan's. James has propelled the brand to new heights with off premise technologies, ghost kitchens, and menu innovations that the 100+ year-old brand has greatly appreciated. James also draws on senior experience at Subway, Cinnabon, and Johnny Rockets. We were honored to have such an incredible figure in the restaurant space on this episode!
On this edition, James and host Zack Oates discuss:
- How James has enhanced the rest of Nathan's menu to the level of the hot dogs and fries
- James' advice on driving change in a large organization
- The importance of delivering on your brand promise
- Praise for front-line workers
- Professional hot dog eating
- More
Thanks James!