Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Evaluating Restaurant Tech with Phil Crawford
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Big wig alert! Phil Crawford is the Chief Technology Officer at CKE Restaurants, Inc., which owns Carl's Jr. and Hardee's. He's currently in the midst of revitalizing their brand through innovation on the user-side and the back-end. Phil has also been the CTO at Godiva Chocolatier, CIO at Shake Shack, and CIO at Yard House Restaurants.
On this episode, Phil and Zack discuss:
- Evaluating tech for your restaurant
- Doing what's right for you and not copying others
- Examples of failing fast
- Personalization
- More
Thanks Phil!