Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
An ad free resource for restaurateurs! Over 100 episodes and a new episode every Monday. Listen in to learn from industry leaders how to grow your restaurant, improve your guest experience, turn your customers from strangers to friends, and to leverage data and marketing tools to increase your revenue.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
How To Turn Guests Into Regulars with Matt Plapp
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Ovation
Matt Plapp is the CEO of America's Best Restaurants, which helps customers find restaurants that make them smile, and CEO of Restaurant Marketing That Works, which helps restaurants acquire customers. As a thought leader in restaurant marketing, an author, and overall legend, we were thrilled to have Matt on this episode.
On this installment, Matt and host Zack Oates discuss:
- The three key traits restaurants need to have guests come weekly
- The importance of smiling and making guests feel welcome
- Why you should gather data
- Much more
Thanks Matt!