Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Generating Revenue Through Innovation with Ben Pryor
Ben Pryor is the Director of Innovation at Dewey's Pizza, a fantastic 24-location business where he drives transformational and creative solutions with people, food, and technology. Ben has over 30 years in the hospitality industry with experience at Noodles and Company and Quality Dining Inc. (Ben is also a talented musician - listen for the outro of this episode to hear a sample of him tickling the ivories.)
In this episode, he and host Zack Oates discuss:
- What innovation means
- The expectations of guests and team members after COVID
- How innovation can generate revenue
- Ben's framework for developing innovation
- Who Ben recommends we follow to learn more about restaurant innovation
Thanks Ben!