Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Digitally Connecting Your Team with Jacobe Hollins
Jacobe Hollins is the Digital Program Supervisor at McDonald's where he has worked since 2013. He has an MBA in New Age Digital Marketing, is an advocate for frontline employees, and just implemented a system connecting 1.9 million employees at McDonald's.
In this 100th episode of Give an Ovation, he and Zack discuss:
- Transparency in the restaurant hiring industry
- Hospitality
- Jacobe's digital platform
- Frontline workers
- More
Thanks Jacobe!