Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
How Disrupting His Own Business Led To "It's Just Wings" with Wade Allen
Wade Allen is the Senior Vice President and Head of Innovation at Brinker International, the parent company of Chili's Bar and Grill, Maggiano's Little Italy, and their new virtual brand and Wade's passion project, It's Just Wings. Wade spends each day searching for cutting-edge technology in the restaurant space, and shared what's working for him on this episode. He and Zack discuss:
- The importance of focusing on innovation
- The most important part of the guest experience today
- Drone delivery and the future
- More
Thanks Wade!