Give an Ovation: The Restaurant Guest Experience Podcast

More Than Punch Cards: Loyalty with Mike Bausch

June 03, 2021 Ovation
Give an Ovation: The Restaurant Guest Experience Podcast
More Than Punch Cards: Loyalty with Mike Bausch
Show Notes

Mike Bausch is the Owner of the 17-year-old Andolini's Pizzeria, which was recently voted one of the top 10 Pizzerias in the United States by Tripadvisor. He also wrote the book, "Unsliced: How To Stay Whole In The Pizzeria Industry", is the VP of World Pizza Champion Team, and is a successful public speaker! On this episode, Mike shared his expertise on the following topics: 

  • Loyalty can be fortuitous or "death"
  • The discipline of organization
  • Defining why employees would want to work for you
  • Guest experience
  • Doing more of what's working

Thanks Mike!