Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
More Than Punch Cards: Loyalty with Mike Bausch
Mike Bausch is the Owner of the 17-year-old Andolini's Pizzeria, which was recently voted one of the top 10 Pizzerias in the United States by Tripadvisor. He also wrote the book, "Unsliced: How To Stay Whole In The Pizzeria Industry", is the VP of World Pizza Champion Team, and is a successful public speaker! On this episode, Mike shared his expertise on the following topics:
- Loyalty can be fortuitous or "death"
- The discipline of organization
- Defining why employees would want to work for you
- Guest experience
- Doing more of what's working
Thanks Mike!