Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Ghost Kitchens and Hospitality with Bill Stavrou
Bill Stavrou is the founder of Foodhaul, a Chicago-based restaurant group that provides under-utilized kitchens with ghost concepts created by notable chefs. Bill's family business has been in operation for over 50 years, and he's now bringing his 30 years of hospitality experience to help restaurants with branding, staffing and costing! Here were a few of Bill's main points on this episode:
- Leveraging under-utilized kitchen space
- Ghost kitchens are about stories
- Hospitality means love, even virtually
- The world has changed, so change with it
Thanks Bill!