Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Futureproofing Your Brand with Alonso Castañeda
Alonso Castañeda is the VP of Brand Development and Strategy at Savory Restaurant Fund, a group that partners with small restaurant concepts and takes them to the next level. He has also run operations at Cafe Rio, Paradise Bakery Cafe, and is an all around great guy!
Here are some of the main topics he discussed with host Zack Oates:
- Customer expectations
- Digital systems of the future
- Collecting contact info
- Keeping customers on 1st party channels
Thanks Alonso!