
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
An ad free resource for restaurateurs! Over 100 episodes and a new episode every Monday. Listen in to learn from industry leaders how to grow your restaurant, improve your guest experience, turn your customers from strangers to friends, and to leverage data and marketing tools to increase your revenue.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Futureproofing Your Brand with Alonso Castañeda
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Ovation
Alonso Castañeda is the VP of Brand Development and Strategy at Savory Restaurant Fund, a group that partners with small restaurant concepts and takes them to the next level. He has also run operations at Cafe Rio, Paradise Bakery Cafe, and is an all around great guy!
Here are some of the main topics he discussed with host Zack Oates:
- Customer expectations
- Digital systems of the future
- Collecting contact info
- Keeping customers on 1st party channels
Thanks Alonso!