Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Focusing On The Fundamentals with Kyle Inserra
Kyle Inserra is a restaurant growth strategist, thought leader, and current advisor with Sabre Real Estate Advisors. He started his career in the corporate finance and advertising industry, but changed careers and found his passion in the restaurant business (like many do!) After attending the French Culinary Institute and cooking around the world, he opened his own restaurant in 2007 and is now the host of the National Restaurant Owners podcast.
On this episode he and Zack discuss:
- Following your passion
- The fundamentals and not following every trend
- Ghost kitchens and online marketing
- Delivery
- More