Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
How To Grow From 5 to 5,000 Locations with David Bloom
David Bloom is the Chief Development and Operating Officer at Capriotti's Sandwich Shop and Wing Zone, where he is focused on growing those brands to national names. With 40+ robust years in the hospitality industry and experience at locations like Quiznos, Hurricane Grill and Wings, and Famous Brands International, David had amazing things to say on this episode!
He and Zack discuss:
- The process of growing a restaurant
- Corporate alignment
- Restaurant technology
- The guest experience
- More
Thanks David!