Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Her Restaurant Survived 2020 - Here's How with Amy Mills
Amy Mills is the Owner and Chief Strategist at 17th Street Barbecue, one of the "best BBQ brands on earth." She is also an author, speaker, consultant, and has judged on numerous cooking channel and food network shows. Unfortunately, many storied restaurants have had to close their doors due to COVID-19, but 17th Street Barbecue isn't on that list! Amy tells their story and gives valuable advice along the way. Here's a few things she and Zack touch on:
- Staying true to your brand while expanding
- Regrouping during crises
- Raising prices
- Embracing relationships
Thanks Amy!