Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Why 2021 Will Be The Year Of Customer Experience with Steven Simoni
Steven Simoni is the CEO of Bbot, a company that started by producing robots that would deliver food and drinks to tables and transitioned to a software service that helps restaurants and hotels run more efficiently with happier staff and guests. With a flourishing company and an highly technical background, Steven brought unique expertise to this episode of Give an Ovation where he and Zack talk QR codes, robots, brand health, and tips for restaurants in 2021. Thanks Steven!