Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
An ad free resource for restaurateurs! Over 100 episodes and a new episode every Monday. Listen in to learn from industry leaders how to grow your restaurant, improve your guest experience, turn your customers from strangers to friends, and to leverage data and marketing tools to increase your revenue.
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
A Culture of Dissatisfaction With Blaine Hurst
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Ovation
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Episode 225
Blaine Hurst, former CEO of Panera Bread, has an extensive 40 year long career working with the likes of Boston Market and Papa John's. Now as an advisor, Blaine believes that a strategic mindset is developed rather than inherent. Blaine helps restaurateurs to develop the ability to see what needs improvement and how to execute such improvement.
On this episode, you'll learn from Blaine about:
- A culture of dissatisfaction
- Preparing for external factors (recession, pandemic, etc.)
- Getting direct feedback with consumers at scale
- More!
Thanks, Blaine!