Give an Ovation: The Restaurant Guest Experience Podcast

The Three "Cons" of Loyalty With Zack Oates

March 23, 2023 Ovation Episode 215
Give an Ovation: The Restaurant Guest Experience Podcast
The Three "Cons" of Loyalty With Zack Oates
Show Notes

On this week's episode of Give An Ovation we are flipping the mic around and welcoming on Ovation's very own, CEO and Founder, Zack Oates. Having started as a soda jerk at Friendly's and then transitioning into tech startups, Zack brings his expertise within the restaurant industry, hospitality, and tech to the table as  we flip the script. With over 200+ podcast episodes under his belt, tune in to find out how Zack has uncovered the driving factors of successful restaurants. 

On this episode, you'll learn from Zack about:

  • Exceeding guest expectations
  • Applying the 3 "cons" of loyalty
  • Flipping the script on bad guest experiences
  • More!

Thanks, Zack!