Give an Ovation: The Restaurant Guest Experience Podcast

Being A Guest Services Multiplier With Jesse B Good

January 12, 2023 Episode 196
Give an Ovation: The Restaurant Guest Experience Podcast
Being A Guest Services Multiplier With Jesse B Good
Show Notes

Jesse B Good is the Chief Multiplier of Aprendey, a company grounded on people skills and the guest experience. Jesse has over 20 years of experience leading front-line customer service teams and developing successful CX programs. In addition, Jesse has facilitated more than 1,000,000 customer service experiences (and counting). Tune in as Jesse B Good brings his guest experience expertise to the Give An Ovation podcast!

On this episode, Jesse and host, Zack discuss:

  • Perfecting the guest experience
  • Customer retention 
  • Measuring the guest experience
  • Consistent improvement
  • More!

Thanks, Jesse!